AISHE SaaS (AIaaS) Product — Refund Policy

This policy governs the refund processes related to the cloud-based software service named AISHE. AISHE is a SaaS (Software as a Service) platform that users access over the internet. This policy covers all terms relating to subscription fees, free trial periods and other payments.

As a general rule, no refunds are made for AISHE, except where required by law. This includes:

Refunds may be possible in special circumstances such as unlawful errors or the service failing to comply with its described features.

3.1. Duration and Scope

Users may test AISHE free of charge and without limitation for 14 days. The trial period is tied to the device on which the user first logs in, and it ends automatically when the period expires.

3.2. Turkish Consumer Protection Act (Act No. 6502)

In Turkey, a 14-day objection period (warranty period) applies to digital services. However, this period ends once active use of AISHE begins. The user must confirm this before the trial period starts.

3.3. Re-trial

The trial period is granted once per device. A second trial on the same device is not possible after initial use.

4.1. Paid Use

To continue using AISHE after the trial period, the user must pay the monthly fee according to the current price list. Prices are available at the pricing page and may vary by package.

4.2. Device-Bound Licence

The licence is bound to the device on which the trial period was used. If the device is changed, a new licence must be obtained.

4.3. No Automatic Renewal

The subscription is renewed only by payment made by the user. If no payment is made, the licence expires. Use may be restarted with a new payment.

Refund requests are rejected in the following situations:

6.1. Subscription Renewal

Subscriptions are renewed monthly according to the current price list. To cancel, the user must submit a request at least 3 business days before the end of the current period.

6.2. Consequences of Cancellation

A cancelled subscription ends at the close of the current billing period. Data created by the user remains accessible for 30 days, after which it is deleted (unless a new subscription is purchased).

Refund requests are considered only where required by law or expressly stated in this policy. To submit a request, the user must provide:

Requests are evaluated within 7 business days at the latest. Applications should be sent to info@ainengroup.com.

8.1. Disclaimer

AISHE is provided “as is”. It cannot be held liable for damages arising from use or non-use, except for damages caused by intent or gross negligence.

8.2. Compliance with Turkish Law

This policy complies with Turkish legislation. In cases where a refund is required by law (e.g. defective service), requests will be reviewed and a refund may be issued.

This refund policy:

This policy may be updated at any time in line with legal requirements. Changes are announced on the website and take effect immediately. Existing customers are not affected by changes; however, significant changes are notified by email.

IaaS provides virtualised infrastructure resources (servers, storage, networking, etc.) to users as a service over the internet. Users can use this infrastructure to install operating systems and applications.

PaaS provides developers with a complete platform for application development, testing and deployment. Users do not need to manage infrastructure; they focus only on the application.

SaaS allows users to use fully functional software directly over the internet. The software is hosted in the cloud and provided via a subscription model.

AIaaS enables users to utilise AI technologies such as machine learning (ML), natural language processing (NLP) and computer vision via the cloud. Users can use these services to train their own AI models or integrate existing APIs.